Problems with Android Market?

We need your help!  We get one or two emails each day from users who can’t find ShopSavvy in the Android Market.  There are mentions of this problem in the Android Market support forums, but our contacts at Google can’t replicate the issue (we were able to replicate it once very early on, but not recently).  This is worrisome, because most users won’t even realize that ShopSavvy is missing because they aren’t looking for it.  How many downloads are we missing?  No one knows.

We get lots of emails – positive and negative – and we have learned to take many of them with a grain of salt.  But yesterday, our friends at Amazon reported the ‘missing Android app issue’ and they were adamant that ShopSavvy was missing from their Android Market application.

How can you help?  Please visit the market right now.  Look under All Applications and sort by popularity.  Take a picture of that screen (screen grab or just a plain photo) and email it to support@biggu.com – let us know if ShopSavvy was missing.  Your help is much appreciated.  If we can replicate the problem on a large scale a) we will know there is a real problem and b) our friends at Google might be able to figure out what is going on.  In the meantime if you don’t have ShopSavvy and can’t find it in the market just Download ShopSavvy Here.

Update: lots of you have reported the problem since this post. Thanks for your help.  Here is an example of ShopSavvy missing from the Android Market:

ShopSavvy missing!!!


17 Responses

  1. [...] has been running for so long and so deep that ShopSavvy’s developers – Big In Japan – are asking for users to help them solve the [...]

  2. [...] has been running for so long and so deep that ShopSavvy’s developers – Big In Japan – are asking for users to help them solve the [...]

  3. [...] has been running for so long and so deep that ShopSavvy’s developers – Big In Japan – are asking for users to help them solve the [...]

  4. [...] If ShopSavvy is missing on your Android phone, head over to their site to see how to help! [...]

  5. Mark says:

    This happens on devices that haven’t yet had the Cupcake upgrade. Possibly other situations too, but that does it for sure.

  6. Rohaq says:

    Appears to be present here in the UK, running Cupcake on a G1.

  7. [...] has been running for so long and so deep that ShopSavvy’s developers – Big In Japan – are asking for users to help them solve the [...]

  8. [...] has been running for so long and so deep that ShopSavvy’s developers – Big In Japan – are asking for users to help them solve the [...]

  9. [...] problem has been running for so long and so deep that ShopSavvy’s developers – Big In Japan – are asking for users to help them solve the [...]

  10. fern says:

    i can’t find shop savvy in android market, furthermore, downloaded the app, and installed it, and it doesn’t appear anywhere in my phone (G1). but install app does exist in the phone. please advice, thank you for your time..
    my G1 runs firmware 1.0, and is rooted, in case this may help.

  11. Bill says:

    I am having the same issue as Fern above. New G1, running firmware 1.0, could not find ShopSavvy in the market so I downloaded it from the site. It seemed to install successfully, but I can’t find it to run. Downloaded again to make sure the install ran properly, still unable to find a location to launch the app. I have heard a lot about this app, and would really like to try it out. Any suggestions would be appreciated!

  12. s jones says:

    The app will not open at all. Its been foreclosing all day. Help

    • admin says:

      Try clicking ‘wait’ instead of ‘close’. Alternatively, shut down the phone and restart. There is a strange problem when you have two versions of ShopSavvy running.

  13. Jeff says:

    I own a T-Mobile Huawei 8220 (aka “Pulse”).

    Its market does not show ShopSavvy in its list. Searching for “ShopSavvy” reveals that it is not there.

    Either Google/T-Mobile have pulled ShopSavvy from the market or this is a bug in the software.

    ShopSavvy has had problems with older Huawei firmware, but these issues have been fixed long ago. I have downloaded and installed it from http://bit.ly/sslatest and it works well.

  14. amuse says:

    Thanks Jeff! This is a well known problem with Android’s market. See this article: http://www.readwriteweb.com/archives/updated_applications_disappearing_from_android_market.php#comment-216645

  15. [...] in Japan, the developers behind the popular ShopSavvy Android application, pointed out a similar issue on their blog last year, saying: “This is worrisome, because most users won’t even realize that ShopSavvy [...]

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